ROLEX SERVICE & REPAIR OYSTER PERPETUAL EXPLORER (#171551699798)

Excellent communication-amazing service/repair affordable service. ++Recommend

Good morning Leo, just wanted to say Thank you again for all the hard work you have put into my watch, All my other services will be done with you also. I have a couple other watches that need attending too.

ROLEX 1570

Hi, Leo,

How are you?
You are the best watch maker I have ever known.
The Rolex 1570 you serviced for me last month runs so well and keeps the time
very accurately like digital watches. I understand how hard it was to revive the balance hair spring.
You did such a nice job on this watch.

I could not be happier with my experience!

I recently sent in my Rolex Explorer II for repair and service. I have owned this watch and worn it almost everyday since I bought it new in 1980. It is the most important material possession I own. Over the years I sent it to Rolex Service in Beverly Hills for service twice. While they did a nice job, I was not happy with their “non” communication and the cost. A friend recommended Official Time Watch so I hesitantly decided to give them a try – this watch is my baby. Leo’s exceptional customer service, attention to detail, communication, and compassion should be a model for the industry! I felt well informed and like we were going through this process together. My watch was ready ahead of schedule and under the original estimate. When I opened the box I could not believe how nice my watch looked – I’d say it looks better than when it was new! Do not hesitate to deal with Official Time Watch – this was an outstanding experience throughout.

Thank you again!

Dear Leo
I’m extremely happy with my watch I gave you a very poor looking Rolex submariner 16800 it was not working fine and not looking nice at all.
at the beginning before send in it to you I was very skeptical and kind of afraid but after you received the watch you call me and let me know all the problems and call me all the time to let me know the progress. and made me feel very comfortable the prices very good and the final result it was amazing i give you a AAAA++++++ AMAZING WORK LEO!!!!!!! THANKS A LOT .

ROLEX SERVICE,REPAIR, ROLEX SEA-DWELLER 16600 (#171221532261)

Great service and communication, fast turn around A +++++++++

Rolex Explorer II

Leo, I just got my Explorer II back and it looks GREAT! Thank you very much for all of your help and expert service. I will be recommending Official Time Watch to all of my friends and family.

Happy Holidays

Rolex Day-Date 18038

“Dear Leo, thank you for the excellent watch service. I just received my serviced Rolex Day-Date 18038 from Official Time Watch (OTW). I strongly recommend OTW to new and existing customers. The customer quality service, workmanship, and thorough communication throughout the servicing period was exceptional. I was assured the watch would look and perform like new and it really does!

I acquired this pre-owned timepiece in 2000 and finally had it serviced. Even after researching OTW via the internet and finding many positive indicators, I was still skeptical and spoke directly to Leo. He established my confidence in order to trust this valuable asset in OTW care. I had also researched local and internet service alternatives and OTW was the obvious decision.

When Leo received my watch he phoned and confirmed its receipt. I was provided an initial assessment of the watch, condition, and component authenticity. I was then contacted as required throughout the maintenance process. I did have the non-OEM spring bars replaced at a small additional cost as suggested by Leo. I was not pressured nor upsold and felt very comfortable with the decision.

Leo phoned me when the watch was ready for delivery. The bill was exactly what we had agreed to with no surprises. I received the watch as planned including the old replaced parts. Leo is extremity knowledgeable on my watch and educated me throughout the service process. Thanks OTW. You have a customer for life! ”

Best regards Jim

Rolex Datejust

Leo, got my watch back yesterday and I couldn’t be happier. You and your staff have made my old tired Rolex look brand new.

Thank you so much for your professionalism.

Leo:

I just received my watch back and it looks wonderful. I will write a great review and be certain to recommend your shop to all my friends.

I am glad that you had the opportunity to review the video that I sent. It is a lesson to all of Latin America, who still suffers from “Caudillismo”, and thinks that it can resolve its problems if there is someone with charisma and verve in power, while ignoring all of the constitutional laws. Have a great weekend and I sincerely hope that we have the opportunity to visit sometime.

Abrazo,