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How to Service and Repair Your Rolex Watch with Official Time Watch

Owning a Rolex watch is a testament to your appreciation for precision, craftsmanship, and timeless elegance. To maintain its exceptional performance and aesthetic appeal, regular servicing and repair are essential. At Official Time Watch, we offer state-of-the-art restoration services that combine traditional expertise with the latest technological advancements. Here’s how you can trust us to take care of your luxury timepiece.

Our Heritage of Restoration

More than 50 years ago, our journey in restoring luxury watches began. Back then, we relied solely on traditional methods and the meticulous skills of our Swiss factory-certified technicians. Today, while we still uphold the same level of expertise and care, we have integrated modern technology to ensure your Rolex is precise, waterproof, and durable.

The Official Time Watch Promise

When you choose Official Time Watch for servicing and repairing your Rolex, we make several promises to ensure your complete satisfaction:

  • Treat Your Watch as Our Own: We handle your timepiece with the utmost care and respect.
  • Exceed Manufacturer Standards: Our goal is to meet or surpass the standards set by Rolex.
  • Genuine Replacement Parts: We only use authentic parts to maintain the integrity of your watch.
  • Two-Year Warranty: All service repairs come with a comprehensive two-year warranty.
  • Free Estimates: We provide a detailed estimate before starting any restoration work.

Rolex Service and Repair Process

1. Initial Assessment and Estimate

Once we receive your Rolex, our first step is a thorough assessment. Our technicians examine the watch to determine the necessary repairs and restorations. We then provide you with a free, detailed estimate outlining the work required.

2. Disassembly and Cleaning

After your approval, we carefully disassemble the watch. Each component is meticulously cleaned using advanced ultrasonic cleaning machines. This step removes any dirt, oil, or debris that may affect the watch’s performance.

3. Inspection and Replacement of Parts

Our technicians inspect each part for wear and tear. We replace any damaged or worn-out components with genuine Rolex parts to ensure the watch’s functionality and longevity.

4. Precision Calibration and Timing

Using state-of-the-art equipment, we calibrate the movement to ensure it meets Rolex’s exacting standards for precision. This includes multi-step timing analysis to verify accuracy in various positions.

5. Reassembly and Lubrication

We carefully reassemble the watch, applying high-quality lubricants to minimize friction and wear. This step is crucial for the smooth operation of the movement.

6. Waterproof Testing

To guarantee your Rolex remains waterproof, we perform rigorous testing. Our advanced equipment simulates different pressure conditions to ensure the watch is fully sealed.

7. Aesthetic Restoration

Our aesthetic restoration involves polishing and refinishing the case and bracelet. We take care to preserve the watch’s original lines and contours, restoring its lustrous finish.

Quality Control and Security

Photographic Records and Updates

Throughout the restoration process, we maintain photographic records of your Rolex. These records document its condition at each stage, providing you with updates and maintaining a detailed history of the restoration.

Top-of-the-Line Security

From the moment we receive your watch, we ensure its security. Our facility is equipped with advanced security measures, and we employ strict quality control procedures to safeguard your timepiece.

Secure Shipping

When your Rolex is ready, we ship it back to you using 100% insured express mail, which requires an adult signature upon delivery. Before shipping, we call to verify your address and ensure you will be available to receive your watch.


At Official Time Watch, we combine decades of experience with modern technology to provide unparalleled Rolex restoration services. Our commitment to excellence, genuine parts, and meticulous care ensures that your luxury timepiece will be restored to its original glory. Trust us with your Rolex, and enjoy the peace of mind that comes with our expert service and comprehensive warranty.

For more information or to schedule a service, please visit our website or contact us directly. Your Rolex deserves the best, and at Official Time Watch, we deliver nothing less.

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9035 S 700 E Suite 100
Sandy, UT 84070